Kay Jewelers located at 15502 Emerald Way, Bowie, MD 20716-2204, is an established jeweler known for its wide selection of engagement rings and exceptional customer service. The store operates in Prince George's County and is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. You can reach them at (301) 262-5652.

The jeweler has garnered a mix of reviews, with a total of 102 feedbacks showing a variety of experiences. Customers praise the knowledgeable and friendly staff, often highlighting the attentive service provided during the engagement ring creation process. Many reviews commend staff members like Kim and Niya for their patience and expertise, making the ring selection process enjoyable and informative.

However, there are also numerous negative comments citing issues with customer service, including delays in order fulfillment and dissatisfaction with the handling of repairs. Several customers reported feeling neglected when trying to address concerns or complete exchanges.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Best Review:
A customer named Shirley appreciated the excellent customer service provided by Kim, who efficiently wrapped gifts and made her shopping experience pleasant and quick.

Worst Review:
A customer named Diana expressed frustration over poor communication and delays with her engagement ring setting, stating that the service did not meet her expectations and she ultimately sought a refund.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| **Operating Hours** |
|----------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned: Kim, Niya.