Kay Jewelers, located at 1810 Cumming Hwy., Ste. 730, Canton, GA 30115-2986, is a jewelry store known for its engagement ring creation and attentive customer service. Operating out of Cherokee County, the store provides various services, including jewelry repair, maintenance, custom orders, diamond upgrades, and appraisals.

The staff has received recognition for their customer service, with many reviews praising specific associates like Krystal and David for their knowledge and support during the purchasing process. However, there have also been negative experiences reported concerning customer service inconsistency and issues with communication.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
The general atmosphere of customer feedback reflects a mix of appreciation for the jewelry and positive encounters with staff but also raises concerns about service consistency and communication gaps. The sentiment analysis indicates 60% positive, 25% neutral, and 15% negative feedback.

Best Review:
A customer highlighted David and Linda for their amazing service, noting their knowledge and helpfulness in navigating the ring selection process.

Worst Review:
Another customer expressed disappointment with the organization of the store, detailing an experience where valuable jewelry was lost due to a burglary, emphasizing the lack of communication and care from management.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.