Key's Jewelry, located at 230 E Main St, Canton, GA, has built a reputation as a go-to destination for engagement ring creation and stellar customer service. Known for their family-owned atmosphere, Key's Jewelry has received a mix of feedback from the community, offering quality workmanship combined with personalized attention.
The store provides an array of services, including jewelry cleaning, repair, restoration, redesign, stone setting, and more. The owner, Doug Key, and his professional staff are commended for their knowledge and dedication, ensuring customers feel valued during their visits.
With a current total of 208 reviews reviewed, the overall sentiment reflects a strong satisfaction rate from customers. After analyzing the feedback, the ratings break down as follows:
- Positive sentiment: 85%
- Neutral sentiment: 10%
- Negative sentiment: 5%
Highlights from the reviews indicate that clients appreciate the expertise and friendliness of the staff, attributing their loyalty to the warm, welcoming environment. However, some negative reviews suggest there could be occasional issues with specific services, such as communication during repairs.
Best Review: Diane expressed gratitude towards the staff's integrity when fixing her watch, showcasing their commitment to honest service and quality.
Worst Review: Lisa reported dissatisfaction with her experience regarding a necklace repair, citing a condescending attitude during her visit, although some acknowledgment of her concerns was made.
**Opening Hours:**
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 2:00 PM
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 208