Kay Jewelers Capital Mall in Jefferson City MO

Kay Jewelers in Jefferson City, located at 3600 Country Club Dr., Ste. 300, is a notable destination for engagement ring creation and jewelry services in Cole County. The store operates under the umbrella of Signet Jewelers and offers a wide range of services, including custom and special orders, jewelry maintenance and repair, appraisals, diamond upgrades, and financing options.

The atmosphere is enhanced by a welcoming staff, noted for their commitment to customer service and expertise in guiding customers through engagement ring purchases. Reviews highlight the excellent service provided by the staff, who are praised for their friendliness and attentiveness. Overall, the store has 25 reviews on Google, indicating a generally positive reception from customers.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Some customers have described the experience as exceptional, noting how the staff made them feel valued and helped them find the perfect piece within their budget. Conversely, a few reviews express concerns about pricing and repair quotes without guarantees, reflecting the competitive nature of jewelry services.

Best Review:
Terri commended the service as excellent, feeling valued and special throughout the purchasing process, which underscores the commitment to customer satisfaction at this location.

Worst Review:
Cassandra shared concern regarding the high cost of ring repairs and the uncertainty of whether the issue would be resolved, indicating a gap in customer assurance for repair services.


**Store Hours:**
Monday: 11:00 AM - 7:00 PM
Tuesday: 11:00 AM - 7:00 PM
Wednesday: 11:00 AM - 7:00 PM
Thursday: 11:00 AM - 7:00 PM
Friday: 11:00 AM - 7:00 PM
Saturday: 11:00 AM - 7:00 PM
Sunday: 12:00 PM - 6:00 PM

**Staff Members Noted:**
None specified.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.