KAY Jewelers in Port Arthur is a notable destination for those seeking exquisite engagement ring creation and exceptional customer service. Located at 3100 Hwy. 365, Unit 47, Port Arthur, TX 77642, this jewelry store boasts a diverse selection of engagement rings and offers personalized services tailored to each customer's needs. The knowledgeable staff, including reputed manager Brad, are frequently praised for their dedication and professionalism in assisting customers throughout the engagement ring selection process.

Operating in Jefferson County, KAY Jewelers is well-known for its high-quality craftsmanship and diamond upgrades, ensuring that each piece of jewelry sparkles with perfection. The store also provides maintenance and repair services, making it a comprehensive choice for all jewelry needs.

Customers have shared a variety of experiences online, ultimately painting a favorable picture of KAY Jewelers. Overall sentiment from online customer reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Highlighted sentiments from reviews indicate that many customers appreciate the friendly atmosphere and strong customer service, emphasizing helpfulness from staff members like Haley and Brad. Conversely, there have been isolated complaints regarding repair services that didn't meet expectations.

**Opening Hours:**
- Wednesday: 11:00 AM – 7:00 PM
- Thursday: 11:00 AM – 7:00 PM
- Friday: 11:00 AM – 8:00 PM
- Saturday: 11:00 AM – 8:00 PM
- Sunday: 12:00 PM – 6:00 PM
- Monday: 11:00 AM – 7:00 PM
- Tuesday: 11:00 AM – 7:00 PM

**Staff Members:**
- Brad (Manager)
- Haley

Overall Sentiment from Online Customer Reviews:
Positive reviews praise the excellent service and product selection, with several customers specifically mentioning the helpfulness of the staff. Negative reviews, although minimal, reflect dissatisfaction with specific repair outcomes.

Best Review:
Nataly praised the store for having an awesome manager and outstanding customer service, highlighting how the staff makes the experience enjoyable and welcoming.

Worst Review:
Robert expressed disappointment over his repeated unsuccessful attempts to repair a watch, mentioning better service received at a different jeweler after leaving KAY.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.