KAY Jewelers in Shelby, NC, located at 2001 46 E Dixon Blvd, is widely recognized for its engagement ring creation and extensive jewelry services. With a total of 73 reviews analyzed, this jewelry store operates under the supervision of knowledgeable staff who are dedicated to providing a superior shopping experience. Customers appreciate the range of services offered, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals.

The store is open from Tuesday to Saturday, 10:00 AM to 8:00 PM, Sunday from 11:00 AM to 7:00 PM, and on Monday from 10:00 AM to 8:00 PM. The phone number for inquiries is (704) 482-9313.

Overall sentiment from online customer reviews:
- Positive: 60%
- Neutral: 25%
- Negative: 15%

Positive feedback emphasizes the professional and friendly service provided by staff members, assisting customers in finding the perfect engagement rings while ensuring a pleasant shopping experience. Conversely, some customers have noted issues with communication and delays in service.

Best Review: A customer named Heidi commended the assistance she received in selecting a pair of earrings as a gift, highlighting the helpfulness and professionalism of the staff.

Worst Review: Jacob expressed his disappointment regarding the lack of phone response and overall customer engagement, stating that the store was rarely busy but the phone was often left unanswered.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Hours of Operation**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff members mentioned include Beverly, Lori, and Bobbie.