Kay Jewelers, located at 4897 Promenade Parkway, Ste. 702, Bessemer, AL 35022-7314, is a well-regarded destination for those seeking engagement rings and jewelry services in Jefferson County. The store, reachable at (205) 425-4959, offers a variety of services including custom engagement ring design, jewelry maintenance, repair, and appraisals, ensuring that customers can find the perfect piece while receiving expert guidance.

The reviews compiled from a total of 61 customer insights reflect a mixed sentiment. While many customers commend the knowledgeable and friendly staff for their assistance in selecting engagement rings and providing jewelry care, there are notable mentions of inconsistent customer service experiences. Some visitors have praised the welcoming atmosphere and helpfulness of employees like Jill, who exemplify great service. Conversely, other patrons report feeling overlooked and receiving poor treatment from staff, particularly during busy times when they felt unacknowledged.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

**Opening Hours:**

| Day | Hours |
|-----------|-------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

**Staff Members:**
- Jill

Best Review:
A satisfied customer highlighted the wonderful service provided by Jill, who was accommodating and sweet during an exchange, making for a pleasant visit.

Worst Review:
One reviewer expressed disappointment with their treatment, noting the lack of acknowledgment from the staff and an uncomfortable atmosphere during their visit, leading to a decision not to return.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.