Kay Jewelers in St. Cloud, MN, located at 4101 W Division St Unit A18, is a prominent destination for those looking to create engagement rings and other fine jewelry. This well-established jewelry store operates within the Crossroads Center and has attracted significant attention with 128 reviews, reflecting its reputation within the community.

Kay Jewelers specializes in a wide array of services, including custom engagement ring creation, jewelry repair, and maintenance. Customers can also find personalized gifts, wedding bands, and various gemstone options. The knowledgeable staff, led by store manager Chris, is praised for their exceptional customer service and expertise, ensuring a satisfactory experience for anyone looking to make significant jewelry purchases.

However, feedback is mixed; many customers have noted positive experiences highlighting the helpfulness and courtesy of the staff, while others have voiced concerns about product quality and customer service interactions.

Overall Sentiment from Online Customer Reviews:
- Positive: 62%
- Neutral: 20%
- Negative: 18%

**Best Review:** A customer noted exceptional service at Kay Jewelers, particularly recognizing Chris for his thorough and friendly assistance, which made the process of selecting an engagement ring seamless and enjoyable.

**Worst Review:** Another customer expressed dissatisfaction, describing a poor experience in which they felt treated rudely by a staff member, leading them to strongly recommend seeking jewelry options elsewhere.

Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned:
- Chris (Store Manager)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*