Kay Jewelers, located at 172 Promenade Blvd, Flowood, MS 39232-8017, offers a notable array of services, particularly in the realm of engagement ring creation. The staff, including names like Michelle and Pamela, are highlighted in various reviews for their helpfulness and dedication to customer service. The store maintains a welcoming atmosphere conducive to jewelry shopping, often praised for its knowledgeable team willing to assist customers in selecting the perfect engagement ring.

Operating in Rankin County, Kay Jewelers provides services such as custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals, ensuring a comprehensive experience for potential buyers. Their operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall customer sentiment has been gathered from 97 reviews, resulting in the following breakdown: Positive 85%, Neutral 10%, Negative 5%. The recurring themes indicate a strong inclination towards positive customer experiences, particularly regarding the staff's attentiveness and knowledge in helping customers navigate their jewelry selections.

Best Review: A customer praised the atmosphere at Kay Jewelers, noting the friendly and knowledgeable employees who made the experience enjoyable, referencing Michelle for her patience and ability to assist with ring selections.

Worst Review: A review highlighted a negative encounter with a store manager who was perceived as rude and dismissive, leading to a disappointing experience for the customer, who felt belittled during their visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.