Kay Jewelers, located at 21100 Dulles Town Circle, Space 138, Dulles, VA 20166, is renowned for its exceptional engagement ring creation and personalized customer service. This jewelry store offers a comprehensive range of services including custom orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. With a team of knowledgeable staff members dedicated to providing a high-quality shopping experience, customers can expect tailored assistance to find the perfect piece for their special occasion.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 60%
Neutral sentiment: 20%
Negative sentiment: 20%

Positive reviews highlight the knowledgeable and friendly staff, who are noted for their patience and excellent service during the engagement ring selection process. Customers express satisfaction with the personalized attention they received, specifically mentioning staff members like Talitha and Ashton.

On the flip side, negative reviews refer to experiences with aggressive sales tactics and issues related to service quality, suggesting a lack of consistency among the staff.

Best Review:
A customer praised the store for its outstanding service, emphasizing the kind and professional demeanor of the staff, particularly when assisting with the selection of an infinity necklace.

Worst Review:
Another individual shared a negative experience involving aggressive sales strategies and a lack of respect, as they felt pressured into considering options that did not meet their expectations.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.