Kay Jewelers, located in the Eagle Ridge Mall at 483 Eagle Ridge Dr., Spc. 228, Lake Wales, FL 33859-4739, is a trusted destination for engagement ring creation and exceptional customer service in Polk County. This jeweler offers a variety of services including custom and special orders, jewelry maintenance and repair, appraisals, and financing options. With a commitment to creating beautiful, one-of-a-kind pieces, the knowledgeable staff, including standout employees like Blanca and Aisha, ensures customers receive personalized assistance throughout their shopping experience.

The store operates under the following hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

With a total of 86 reviews, customer feedback has been mixed.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 15%
- Negative: 25%

Positive reviews often highlight the friendly and attentive staff, exceptional customer service, and the variety of beautiful pieces available for purchase. Customers have specifically praised the team for their patience and knowledge, assisting them in making thoughtful decisions for significant purchases such as engagement rings.

Negative reviews have pointed to issues with order accuracy and customer experience, particularly regarding the handling of custom orders. Some customers expressed frustration with management's response to errors.

Best Review:
Eric complimented the staff, particularly Blanca, for their outstanding customer service, stating she went above and beyond to help him select a gift that his girlfriend loved.

Worst Review:
Mitchell expressed disappointment over receiving a wedding band in the wrong size, feeling let down by the management's lack of accountability regarding the error and the delay in resolving the issue.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.