Kay Jewelers, located at 1252 E Ash Street, Ste. 102, Piqua, OH 45356, operates in Miami County. The store specializes in engagement ring creation and a range of jewelry services. Customers can expect services such as jewelry maintenance, repair, custom orders, diamond upgrades, gold exchanges, and appraisals. The store's friendly staff, including notable team members Sherry and Michelle, are committed to providing excellent customer service.

From a review analysis covering a total of 97 reviews, the sentiment breakdown is as follows:
- Positive: 62%
- Neutral: 25%
- Negative: 13%

While many customers praise the helpfulness and knowledge of the staff, some express dissatisfaction with product quality and service inconsistencies.

Best Review: A customer named Leisa highlighted the exceptional service from Sherry, Michelle, and Reygan, appreciating their effort to help her find a necklace and wrap it beautifully when she decided to purchase it.

Worst Review: Kim expressed disappointment with the staff’s demeanor during follow-up visits after making a significant purchase, feeling neglected after her initial positive experience.

Store Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.