Kay Jewelers Eastwood Mall, Niles, OH

Kay Jewelers, located at 5555 Youngstown Warren Rd., Unit 960, Niles, OH 44446-4804, is a prominent destination for those seeking expertly crafted engagement rings and exceptional jewelry services. Operating in Trumbull County, this store offers a variety of services including personalized engagement ring creation, jewelry repair, custom orders, and financing options. Customers commend the knowledgeable staff for their professionalism and helpfulness, particularly praising the manager, Stacy, who is noted for going above and beyond to assist clients.

However, there are some concerns regarding service consistency, particularly with relation to repairs and customers’ experiences with management. Some negative reviews highlight frustrations over jewelry repairs and customer service issues, suggesting room for improvement in handling customer relations.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

**Opening Hours:**
- Monday: 10:00 AM – 9:00 PM
- Tuesday: 10:00 AM – 9:00 PM
- Wednesday: 10:00 AM – 9:00 PM
- Thursday: 10:00 AM – 9:00 PM
- Friday: 10:00 AM – 9:00 PM
- Saturday: 10:00 AM – 9:00 PM
- Sunday: 11:00 AM – 7:00 PM

Staff Members Mentioned: Stacy

Best Review: A customer noted the exceptional service provided by Stacy and her team, emphasizing the welcoming atmosphere and their deep knowledge of jewelry styles.

Worst Review: Another reviewer expressed significant dissatisfaction, recounting a consistently poor experience with repairs and attributing the issues to inadequate customer service from the store's management.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.