Located in Gaylord, MI, Kay Jewelers at 856 Edelweiss Village Parkway, Suite 2858, offers a range of jewelry services, with a strong focus on engagement ring creation. This well-known jewelry store operates within Otsego County and provides customers with options for custom and special orders. The knowledgeable staff, including individuals like Vicky and Laura, are praised for their professionalism and dedication to assisting customers through the process of selecting the perfect engagement ring. Their services also include jewelry maintenance, repair, and diamond upgrades, ensuring that customers can find exactly what they need while enjoying a supportive shopping environment.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Kay Jewelers has received a total of 70 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The overall sentiment reflects a positive response atmosphere, highlighting both the expertise of the staff and the quality of service provided, while a portion of reviews notes dissatisfaction with the customer experience.

Best Review:
Heather appreciates the lovely group of people at the store, rating their service a perfect 10/10. Their positive attitude and helpfulness are frequently mentioned attributes.

Worst Review:
Brooke expresses disappointment with the rude behavior of the staff during her visit, stating that it was a significant departure from her previously positive experiences at this location.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.