Kay Jewelers Fayette Crossing in Uniontown PA
Kay Jewelers, located at 201 Walmart Dr., Uniontown, PA 15401-8423, is a notable destination for those looking to create exquisite engagement rings. This jewelry store operates in Fayette County and offers a wide range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and comprehensive financing options. With a reputation for being the #1 jewelry store in America, Kay Jewelers is committed to providing superior service and quality to its customers.
The store has garnered a mix of reviews, with a total of 143 reviews assessed.
Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 78%
Neutral Sentiment: 12%
Negative Sentiment: 10%
Positive remarks highlight the helpful and knowledgeable staff, with customers praising the personalized service experienced during their visits. Many appreciate the extensive selection of engagement and wedding rings, citing the attentive nature of associates who assist in finding the perfect piece. Some specific names mentioned include Diane and Kelli, both of whom have received accolades for their exceptional customer service.
On the other hand, negative feedback includes concerns about customer service experiences where communication about orders was lacking. One notable case involved a customer frustrated over a missing wedding band order, expressing disappointment in the store's handling of the situation.
**Store Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
**Staff Members Mentioned:**
- Diane
- Kelli
Best Review:
Andrea praised Kay Jewelers for their great deals and exceptional service, reflecting a positive shopping experience that encourages repeat visits.
Worst Review:
Lorrie expressed deep frustration with the store's customer service after her order for a wedding band went missing, criticizing the lack of proactive communication from the staff.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
