KAY Jewelers in Fayetteville, GA, located at 113 Pavilion Parkway, is renowned for its engagement ring creation and exceptional customer service. With a strong commitment to providing a superior shopping experience, they offer a range of services including custom orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. Customers can enjoy a welcoming atmosphere facilitated by knowledgeable staff who are ready to assist with every jewelry need. The store is part of a national chain and is proud of its long-standing reputation since its establishment in 1916.

Operating hours for this Fayette County location are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

KAY Jewelers has garnered 285 online reviews, reflecting a combination of positive and negative sentiments from customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 74%
- Neutral: 13%
- Negative: 13%

Customers frequently praise the attentive and friendly service, particularly highlighting representatives like Jennifer and Sentha for their helpfulness and knowledgeable support in choosing the perfect engagement ring. However, some negative reviews reflect concerns about inconsistent operating hours and customer service experiences.

Best Review:
Ebony commended the store for its gorgeous pieces and lauded the exemplary customer service provided by a staff member named Sentha, reinforcing the high standard of service expected at KAY Jewelers.

Worst Review:
Trinity expressed disappointment with the service received, stating it was the worst experience encountered, and indicated that she would not return to this location, citing repeated issues over multiple visits.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Jennifer and Sentha.