Town Square Jewelers, located at 101 Stonewall Ave E, Fayetteville, GA 30214, is an esteemed jewelry store known for its exceptional engagement ring creation and customer service. With a robust rating of 4.9 from 1,399 reviews, the store has established itself as a go-to destination for couples looking to design their dream engagement rings. The knowledgeable staff, including Eric and Starr, provide personalized assistance, ensuring clients receive attentive service as they navigate their choices.
The jeweler offers a variety of services, including custom engagement ring design, jewelry repair, and appraisals, catering to a diverse clientele in Fayette County. Customers frequently praise the store's ability to accommodate specific requests, crafting unique pieces that resonate with personal stories and sentiments.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Positive feedback highlights the staff's friendliness and the high-quality workmanship involved in their jewelry services. Customers often note how the team goes above and beyond to meet their needs. Conversely, some negative reviews mention issues with store policies regarding exchanges and bag provision, which have left some customers feeling undervalued.
Best Review: Jennifer appreciated the knowledgeable and helpful service she received, specifically noting how her engagement ring was repaired with care. She expressed gratitude for how well her jewelry was cleaned and restored.
Worst Review: Sean expressed disappointment over a past experience with the store, citing damaged merchandise during service and a lack of satisfactory resolution from the management regarding exchange policies.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Hours |
|---------------------|
| Tuesday – Friday: 10 AM – 6 PM |
| Saturday: 10 AM – 5 PM |
| Sunday: Closed |
| Monday: Closed |
Staff Members Mentioned: Eric, Starr
Positivity Score: 90%
Total Customer Feedback Reviewed: 1399