Kay Jewelers in Janesville, WI, located at 3360 Milton Avenue, Ste. 100, is recognized for its expertise in engagement ring creation and exceptional customer service. With a phone number of (608) 752-5909, this store operates in Rock County and emphasizes a comprehensive range of services including jewelry maintenance, custom orders, diamond upgrades, appraisals, and financing options.

The staff is frequently praised for their friendly and knowledgeable service, particularly highlighting individuals like Diamond Dan and Christine, who have received commendations for assisting customers in selecting the perfect engagement rings. Reviewers remark on the welcoming atmosphere and the willingness of the staff to help create a memorable shopping experience for couples looking for their ideal ring.

However, there are also some negative sentiments regarding inconsistencies in customer service, with a few customers reporting less than satisfactory experiences.

Overall sentiment from online customer reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Positive and negative reviews indicate a generally favorable view of the store's engagement ring services, although there are some areas for improvement.

Best Review: A customer praised the exceptional service received from Diamond Dan and Christine, highlighting how they made the process of finding an engagement ring enjoyable and stress-free.

Worst Review: Another customer expressed disappointment in their experience, criticizing the staff's lack of engagement and helpfulness during their visit.

**Operating Hours:**
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 6:00 PM

Staff: Diamond Dan, Christine

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.