Rogers & Hollands Jewelers Janesville Mall, Janesville WI

Rogers & Hollands Jewelers, located at 2500 Milton Ave, Janesville Mall, Janesville, WI 53545, provides exemplary engagement ring creation and personalized service. With a family-owned heritage spanning over 100 years, this jewelry store emphasizes custom designs, allowing customers to select the size, cut, and quality of stones for their unique pieces. The dedicated staff is recognized for their attentive service and willingness to help clients find the perfect engagement ring that aligns with their vision and budget.

The store operates in Rock County and offers a wide selection of fine jewelry, including wedding bands and gemstone pieces. The customer service team, led by experienced individuals like Amanda and Donna, are praised for their supportive and friendly approach. Although many reviews highlight positive experiences related to the staff's helpfulness and the quality of the jewelry, several customers have voiced concerns about long wait times for repairs and slow communication.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

This indicates a generally favorable reception, with many customers appreciating the quality and service provided, though complaints regarding specific service experiences have been noted.

Best Review:
A customer expressed great satisfaction with the personalized attention they received, highlighting how the staff readily assisted with locating their desired jewelry and even provided jewelry cleaning services.

Worst Review:
Another customer voiced disappointment over unresolved maintenance issues with their jewelry, citing prolonged wait times for repairs and poor communication from management regarding the status of their item.

Opening Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 5:00 PM

Staff Members Mentioned:
- Amanda
- Donna

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.