KAY Jewelers, located at 6738 Fox Centre Pkwy, Ste. 7, Gloucester, VA 23061, is a reputable jeweler specializing in engagement ring creation and other fine jewelry services. With a commitment to excellent customer service, the store is staffed by knowledgeable professionals who are eager to assist customers in selecting the perfect engagement ring. The team is known for providing personalized assistance, showcasing various designs and maintaining a welcoming atmosphere.

Operating in Gloucester County, the store offers services including jewelry maintenance, custom and special orders, diamond upgrades, gold exchange, and appraisals, ensuring a comprehensive jewelry experience.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

The store has garnered a mixed array of reviews, with 72 total evaluations.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%

The majority of customers praise the helpfulness and professionalism of the staff, particularly highlighting Ashley's exceptional service. However, some reviews indicate frustrations with specific services or miscommunications regarding promotions.

Best Review:
Jessica highlighted the amazing assistance provided by the staff, particularly noting the manager's efforts in finding the perfect piece, which made her feel valued during her visit.

Worst Review:
Dana expressed deep frustration over the lack of knowledge shown by the employees about store promotions and the mishandling of her watch, resulting in disappointment.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Mentioned: Ashley Kieper