KAY Jewelers, located at 880 Foxcroft Ave Ste 101, Martinsburg, WV 25401-1853, is a prominent destination for engagement ring creation and exceptional jewelry services in Berkeley County. Known for their wide selection of engagement rings, wedding bands, and personalized jewelry, KAY Jewelers provides a professional and welcoming environment for customers seeking the perfect piece. The experienced staff, including notable representatives like Karyn and Emily, have received praise for their attentive service and knowledgeable assistance throughout the ring selection process.

Operating hours for KAY Jewelers are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The store has collected a total of 122 reviews, showcasing a mix of experiences from customers.

Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at approximately 70%, with many customers celebrating the outstanding customer service and helpfulness of the staff. Neutral feedback is around 20%, mostly regarding occasional service delays or mixed experiences, while about 10% of reviews reflect negative experiences related to perceived customer service issues.

Best Review:
Wade Cherry commended the exceptional service at KAY Jewelers in Martinsburg, highlighting the attentive nature of the staff.

Worst Review:
A customer shared concerns about poor customer service, noting instances of being ignored when entering the store and lack of attention from the employees.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.