L.A. Roberts Jewelers, located at 146 N Queen St, Martinsburg, WV, has been a cornerstone of fine jewelry in the community since 1918. This charming family-run shop, nestled in Berkeley County, specializes in creating beautiful engagement rings along with a range of other jewelry services, including watch and clock repairs. The dedicated team includes Bill Caldwell, Barbara Bratina, and Mary Caldwell Davis, who are regularly praised for their friendly and attentive service.

Customers often highlight the personalized experience they receive here, as staff take the time to understand their unique styles and preferences during the engagement ring design process. The store offers a variety of options, ensuring that each piece is tailored to reflect the customer’s vision. Overall, the reviews indicate a strong positive sentiment, with most feedback focusing on the quality of products and warm customer interactions.

Customer Sentiment: Around 80% of patrons are thrilled with their experiences, while 10% have reported neutral feelings, and another 10% have encountered some issues with service or timing.

Opening Hours:
- Monday: 10:00 AM – 4:00 PM
- Tuesday: 10:00 AM – 4:00 PM
- Wednesday: 10:00 AM – 1:00 PM
- Thursday: 10:00 AM – 4:00 PM
- Friday: 10:00 AM – 4:00 PM
- Saturday: 10:00 AM – 1:00 PM
- Sunday: Closed

Best Review: Robyn praised the store for its interesting selection and mentioned the exceptional customer service that made her feel valued during her visit.

Worst Review: Stephen noted a delay in receiving his watch repair and expressed disappointment about the lack of communication regarding the timeline.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.