Kay Jewelers Franklin West Shopping Center, Frankfort, KY

Kay Jewelers, located at 1309 US Hwy 127 South, Ste. A, Frankfort, KY 40601-4411, offers a diverse range of services focused on engagement ring creation and comprehensive customer support. With a commitment to ensuring each client finds the perfect piece, the knowledgeable staff provides expert guidance throughout the selection process. Notably, Kay Jewelers specializes in custom and special orders, making it an excellent choice for personalized and unique engagement rings.

The store maintains convenient hours to accommodate shoppers:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

With a total of 53 customer reviews, the general sentiment appears to reflect a positive experience overall.

Overall Sentiment from Online Customer Reviews:
Positive: 79%
Neutral: 15%
Negative: 6%

Positive reviews highlight the exceptional customer service and welcoming atmosphere, emphasizing the staff's attentiveness and expertise during the ring selection process. Many customers appreciate the family-like vibe and personal interaction that make them feel valued.

Conversely, a few negative reviews mention experiences of subpar service regarding wait times and a lack of attention during busy periods.

Best Review:
Dale shared that the team at Kay Jewelers demonstrated excellent service and made customers feel appreciated, emphasizing a positive shopping experience.

Worst Review:
One customer expressed dissatisfaction due to feeling ignored during their visit, leading them to take their business elsewhere.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned: Nicci, Leah, Tina, Melanie, and Kelly.