KAY Jewelers, located at 229 French Farms Blvd., Ste. B1, Athens, AL 35611-4342, is a prominent jeweler specializing in engagement ring creation and exceptional customer service. With a solid reputation within Limestone County, the store emphasizes quality products and a superior shopping experience. Customers have highlighted the knowledgeable and friendly staff, including team members like Maya, Jamie, and Megan, who take the time to assist patrons in finding the perfect piece. KAY Jewelers offers a full range of services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals.

Operating hours are as follows:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

The establishment has a total of 63 reviews, with mixed sentiments expressed across these evaluations.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Customers have praised the store for the friendly atmosphere and the effort put into providing high-quality service. However, there have been negative remarks regarding inconsistencies in customer service between visits.

Best Review:
Brett commended KAY Jewelers for their excellent service and mentioned how they successfully ordered a beautiful promise ring that his girlfriend loved, highlighting the team’s commitment to customer satisfaction.

Worst Review:
Drkgoddess expressed dissatisfaction with the service, claiming the manager displayed poor customer service and showed discrimination towards patrons, which significantly impacted her experience negatively.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.