Kay Jewelers, located at 1400 Dell Range Blvd, Unit 81, Cheyenne, WY 82009-4801, operates with a commitment to quality engagement ring creation and exceptional customer service. The store is well-situated in the Frontier Mall and is known for offering a variety of services, including custom orders, jewelry repairs, and maintenance. Customers can also take advantage of diamond upgrades and gold exchange services. With staff members such as Michael, Hayley, and Kira providing attentive service, the atmosphere emphasizes friendliness and a personal touch in helping clients through the jewelry selection process.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews for Kay Jewelers showcases mixed feedback, with about 52% of the sentiments appearing positive, while 22% are seen as neutral and the remaining 26% negative. Many customers appreciate the knowledgeable and friendly staff, particularly mentioning positive experiences related to engagement ring services. However, complaints focus on issues with customer service quality and communication delays regarding repairs.

Best Review:
A customer named Mason praised the store for its amazing customer service, specifically highlighting an employee named Kira for her helpfulness during his visit.

Worst Review:
Nicole expressed significant frustration regarding a repair job, indicating poor customer service and lack of communication from the staff, which left her feeling disregarded.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.