Kay Jewelers, located at 100 Main St Ste. 326, White Plains, NY 10601, is a notable destination for those seeking engagement ring creation and a variety of jewelry services. The store operates in Westchester County and specializes in fine jewelry, including custom engagement rings, timepieces, and designer collections.

Customers have shared mixed reviews about their experiences. Positive feedback highlights excellent customer service, describing the staff as knowledgeable and helpful in guiding selections for engagement rings and jewelry pieces. Notably, Matt, a staff member, has been acknowledged for providing superb customer service.

However, negative sentiments surface regarding the quality of jewelry and management's customer service approach. Some customers reported experiences with overly expensive items compared to the quality, feeling misled about warranty promises, and encountered rude management during issues with purchases.

Overall Sentiment from Online Customer Reviews:
- Positive: 41%
- Neutral: 7%
- Negative: 52%

Best Review: A customer praised the exceptional customer service they received, specifically mentioning Matt's thoroughness and patience in aiding their selection process.

Worst Review: Another customer expressed significant disappointment with management's service and the overpriced quality of products, recommending potential buyers seek a more reputable jeweler.

Operating Hours:
- Monday to Saturday: 10:00 AM - 7:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Mentioned: Matt

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.