Kay Jewelers in Great Northern Mall, North Olmsted, OH, is a respected jewelry store known for its extensive range of engagement rings and personalized service. Located at 4954 Great Northern Blvd, North Olmsted, OH 44070, and reachable at (440) 779-1773, this store is committed to providing a superior shopping experience. Operating hours are Tuesday through Saturday from 10:00 AM to 8:00 PM, Sunday from 11:00 AM to 7:00 PM, and closed on Mondays.
With a total of 81 reviews, customers appreciate the knowledgeable staff and high-quality jewelry offerings. Positive sentiments highlight the excellent customer service experienced at the store, with many praising the staff's patience and commitment, particularly during the engagement ring selection process. However, some negative feedback points to issues with service speed and occasional disorganization, suggesting a need for improved customer wait time management.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 10%
Negative: 20%
Best Review: Jazzmine shared that this store is her go-to for jewelry servicing and purchases, commending the friendly and knowledgeable staff.
Worst Review: Keegan expressed frustration over delayed service, mentioning that he waited for about 45 minutes without being attended to, leading to disappointment.
**Store Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: Closed
**Staff:**
- Patty
- Michelle
- Ashley (Store Manager)
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 81
Store Phone Number: (440) 779-1773