Kay Jewelers, located at 475 Cabela Dr, Triadelphia, WV 26059, operates in Ohio County and is known for its exceptional engagement ring creation and customer service. With a phone number of (304) 547-1657, this jewelry store specializes in a wide range of services, including custom orders, jewelry maintenance, repairs, and diamond upgrades. The dedicated staff, particularly Michelle and Chasiti, have received numerous praises for their friendly demeanor and expertise in guiding customers through the selection process, making the experience enjoyable and memorable.

Overall Sentiment from Online Customer Reviews:
The overall sentiment appears to be very positive, with approximately 90% of customer reviews expressing satisfaction with their experiences. Customers frequently commend the staff's professional and welcoming nature, although a small percentage of negative feedback highlights issues related to customer service, including closure timing discrepancies.

Highlight Reviews:
Best Review: Noah Britton shared his positive experience of shopping at Kay Jewelers, emphasizing the excellent service he received from Michelle while purchasing earrings and a ring for his girlfriend. He noted how much his girlfriend loved the gifts, reflecting the personalized service that sets this store apart.

Worst Review: Hunter Ankrom expressed frustration after traveling nearly an hour to visit the store, only to find it closed an hour before the advertised closing time. This experience highlighted inconsistencies in the store's operational hours as posted online.

Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned:
- Michelle
- Chasiti

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.