Kay Jewelers, located at 1702 Homer Adams Parkway, Ste. 102, Alton, IL 62002-5603, operates a reputable jewelry store specializing in engagement ring creation. This store prides itself on providing a wide range of services, including personalized jewelry design, repair services, and expert consultations. The knowledgeable staff, including notable team members like Aubrey, are known for their helpfulness and commitment to customer satisfaction, contributing to a welcoming and friendly shopping experience in Madison County.

The store's operating hours are as follows:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 5:00 PM

The overall sentiment from online customer reviews indicates a strongly positive atmosphere. After reviewing 99 customer reviews, the feelings expressed break down as follows:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Positive reviews highlight the exceptional service and expertise exhibited by staff members, emphasizing their ability to assist customers effectively in selecting and designing engagement rings. Customers express appreciation for the store's welcoming environment and the professionalism of the employees.

Conversely, some negative feedback has been recorded regarding customer service experiences during busy periods, with certain customers feeling overlooked despite the store's efforts to maintain a friendly atmosphere.

Best Review:
A customer named Alex praised the staff's exceptional assistance in finding a 10k gold bracelet and appreciated their willingness to help with jewelry maintenance without any pressure to purchase.

Worst Review:
Linda reported a disappointing experience when she felt ignored by the staff despite the store being busy, where no one acknowledged her presence after a prolonged wait.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.