Kay Jewelers, located at 3401 S US Hwy 41, Terre Haute, IN 47802, is a prominent destination for engagement ring creation in Vigo County. With a commendable rating of 4.5 based on 186 customer reviews, the store showcases a variety of high-quality jewelry, particularly specializing in engagement rings, wedding bands, and custom orders. The knowledgeable staff, including team members like Stephanie, Marissa, and Carol, are recognized for their exceptional customer service, assisting clients in finding the perfect pieces while providing advice on diamond selections and customization options.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

The balance of reviews indicates a predominantly positive atmosphere, with many customers praising the helpfulness and knowledge of the staff. However, some negative experiences have been reported regarding service delays and dissatisfaction with repairs.

Best Review:
Donald praised the staff, specifically mentioning Marissa's personality and overall support during his visits since 2006, highlighting his numerous purchases and satisfaction with the service.

Worst Review:
A customer named Regan expressed disappointment due to multiple engagement ring issues, stating the staff refused to address the problems experienced with her sister’s ring, leading to frustration with their customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.