Kay Jewelers in Barboursville, WV, located at 500 Mall Rd., Unit 345, offers an exceptional range of services primarily focused on engagement ring creation. With a strong reputation, this jewelry store stands out for its knowledgeable staff and commitment to customer service, ensuring each client receives personalized assistance throughout the ring selection process. The team, including standout associates like Destiny and Kendra, has received commendations for their friendly and helpful demeanor, contributing to a positive shopping experience.

The store operates in Cabell County and is known for its wide selection of engagement rings, wedding bands, and jewelry repair services. Kay Jewelers emphasizes custom orders and diamond upgrades, making it a suitable option for those looking for a bespoke jewelry design. Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
The sentiment from online reviews reflects a predominantly positive atmosphere surrounding Kay Jewelers, with approximately 85% of the reviews expressing satisfaction with the service and selection. Only a small fraction, about 10%, reported negative experiences, mainly concerning communication issues.

Best Review:
Heather shared her satisfaction with the knowledgeable and supportive staff, particularly praising Jason and Destiny for addressing her needs effectively during her engagement ring purchase.

Worst Review:
David expressed frustration regarding a poor experience related to jewelry repair and communication lapses, noting that he felt his concerns were not handled satisfactorily.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members:
- Destiny
- Kendra
- Jason