Kay Jewelers Indian Mound Mall in Heath OH

KAY Jewelers, located at 771 S 30th St, Heath, OH 43056, is a well-regarded destination for those seeking engagement rings and fine jewelry in Licking County. Customers can contact the store at (740) 522-8573. The store operates with convenient hours, open Tuesday through Saturday from 10:00 AM to 8:00 PM, Sunday from 11:00 AM to 7:00 PM, and Monday from 10:00 AM to 8:00 PM.

The jeweler specializes in engagement ring creation and offers a variety of personalized services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Many customers commend the knowledgeable and attentive staff for providing a positive shopping experience, highlighting individuals like Michelle and Jaye for their exceptional service. Reviews often mention the store’s ability to make customers feel valued without pressure, creating a welcoming atmosphere for those looking to make significant purchases.

However, not all feedback has been positive. A number of customers have reported negative experiences regarding customer service, with some expressing disappointment with the staff's knowledge and the high-pressure sales tactics they encountered. Overall, the balance of customer reviews demonstrates that while many appreciate the staff's friendliness and service, others experienced frustration and dissatisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 12%
Negative: 26%

Best Review:
Amanda praised KAY Jewelers for their excellent service, highlighting Michelle's attention to detail and how it contributed to a positive experience while selecting a ring.

Worst Review:
Joshua expressed a negative experience, feeling that the customer service was lacking and that he received inadequate assistance during his visit, which ultimately led to his dissatisfaction.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|---------------------|
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |
| Monday: 10:00 AM - 8:00 PM |

Staff Members Mentioned: Michelle, Jaye