Kay Jewelers at Ka Makana Ali'i in Kapolei, HI, specializes in engagement ring creation and provides a warm and welcoming atmosphere for customers. Located at 91-5431 Kapolei Parkway, Ste. 306, Kapolei, HI 96707, this jeweler offers a wide selection of engagement rings, wedding bands, and personalized jewelry services. Customers appreciate the knowledgeable staff, with several reviews highlighting Adam and Ashley for their exceptional customer service and expertise.
Operating hours are as follows:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 10:00 AM - 6:00 PM
The store reflects a blend of positive and negative customer feedback. Positive comments frequently mention the friendly and attentive service, with staff making customers feel comfortable during their search for the perfect ring. Many reviews praise the beautiful selection and fair pricing. However, some customers have expressed dissatisfaction with specific experiences, particularly regarding communication and service efficiency during repairs.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Best Review:
Avis highlighted the store's friendly atmosphere and the staff's willingness to assist without rushing into a sale, creating a comfortable shopping experience.
Worst Review:
Danielle discussed her frustration with the service when dealing with a ring repair, expressing disappointment in the handling of the item and the overall customer care she received.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 10:00 AM - 6:00 PM |
Staff mentioned: Adam, Ashley.
Positivity Score: 80%
Total Customer Feedback Reviewed: 51