Zales Jewelers - Ka Makana Ali'i is located in Kapolei, Hawaii, providing a variety of jewelry services, notably specializing in the creation of custom engagement rings. The store is situated at 91-5431 Kapolei Parkway, Suite 1008, Kapolei, HI 96707-5000, and can be reached at (808) 628-4778.

Offerings include custom jewelry designs, in-store ordering, cleaning and inspection services, and jewelry repair. The staff have been noted for being knowledgeable and helpful, with particular praise for customer service experiences when assisting with engagement ring selections. Review sentiments fluctuate, as some customers express gratitude for the attentive service provided, while others have reported issues with staff professionalism and communication during their visits.

Customer Reviews Sentiment:
Overall sentiment from online customer reviews:
Positive - 60%
Neutral - 20%
Negative - 20%

The store has received a total of 33 reviews.

Best Review: A customer highlighted the exceptional service from the team, specifically mentioning a staff member named Ashley for her expertise and friendly demeanor while helping them create a perfect engagement ring.

Worst Review: Another reviewer shared frustrations with the lengthy delays in service and poor communication from the manager, indicating a lack of professionalism during their experience.

**Operating Hours:**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 10:00 AM - 6:00 PM

Staff members mentioned include Ashley and Adam, the latter identified as a manager.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*