Kay Jewelers, located at 6395 Keizer Station Blvd NE, Ste 106, Keizer, OR 97303-2305, is a premier destination for engagement ring creation and exceptional customer service. The store offers a wide selection of fine jewelry, including engagement rings, wedding rings, earrings, necklaces, and more. Known for its jewelry maintenance and repair services, custom orders, and diamond upgrades, this jeweler stands out in Marion County for its commitment to providing a superior shopping experience.
The dedicated staff, including notable members like Kristin, the store manager, ensure that customers receive personalized attention and knowledgeable guidance throughout their visit. Many reviews highlight the friendly and helpful nature of the employees, contributing to a welcoming atmosphere. Customers appreciate the extensive assistance provided during the engagement ring selection process, noting that the team is eager to accommodate their needs and help them find the perfect piece.
However, there are some concerns regarding inconsistent customer experiences. Certain reviews reflect dissatisfaction with service speed and pressure associated with sales, indicating that improvements could be made in customer interactions.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
**Opening Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
**Staff Members:**
- Kristin (Store Manager)
Best Review: A customer praised the store by mentioning the excellent and friendly service they received from the knowledgeable staff, highlighting that every visit feels welcoming, creating lasting friendships with the team.
Worst Review: Another customer expressed disappointment with their experience, criticizing the lack of professionalism shown by the staff, stating that the customer service was far from satisfactory during their visits.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 57
Store Phone Number: (980) 781-2094