Kay Jewelers located in the King of Prussia Mall is a prominent destination for those seeking engagement ring creation and exemplary customer service. This jeweler provides a variety of services tailored to meet the needs of couples looking for the perfect ring, including custom designs, diamond upgrades, and jewelry maintenance. The skilled team, managed by Brandon, is reportedly knowledgeable and attentive, offering support throughout the selection process.

However, customer feedback reflects a mixed sentiment. Many reviews point to the inconsistency in service quality, highlighting both positive experiences of helpful engagement ring consultations and negative experiences involving rude staff and issues with product quality.

Address: 160 N Gulph Rd Ste 1032, King of Prussia, PA 19406-2937
Phone: (610) 265-9225

Operating Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 45%
Neutral Sentiment: 20%
Negative Sentiment: 35%

Best Review: Julie Ryan expressed her satisfaction with the professional service provided by the staff at Kay Jewelers, noting a consistently high level of customer care.

Worst Review: Victoria D. reported a frustrating experience when visiting Kay Jewelers, describing the staff's attitude as dismissive and recalling a negative interaction regarding closing hours, which led her to purchase rings from a competing store instead.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff members: Brandon (Store Manager).