Zales Jewelers, located at 160 N Gulph Rd, King of Prussia, PA 19406-2937, is recognized for its extensive offerings in engagement rings and fine jewelry. With a commitment to customer service, Zales provides a range of services including in-store jewelry ordering, custom jewelry creation, jewelry and watch repairs, cleaning and inspection services, and trade-ins/updates for diamond jewelry. The store operates in Montgomery County and is open daily to accommodate a variety of shopping needs.

With a total of 138 reviews examined, the sentiment displayed by customers reveals a mixed atmosphere. Many customers praise the knowledgeable staff, particularly recognizing the assistance of employees like Amir and Erin, who reportedly contribute to a welcoming and helpful shopping environment. However, some negative experiences have been highlighted, particularly concerning customer service inconsistencies and long wait times.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

**Operating Hours**:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

**Staff Members**:
- Amir
- Erin
- Dean

Best Review:
A customer appreciated the excellent customer service experienced at Zales, mentioning that the staff members were knowledgeable and provided exceptional help during the selection of an engagement ring, making the process smooth and enjoyable.

Worst Review:
Another review criticized the customer service, with a customer sharing that their inquiry about a necklace was met with indifference, leaving them feeling unwelcome despite having significant funds to spend.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.