Kay Jewelers, located at 869 S Main St, Lapeer, MI 48446-4177, is a prominent jewelry store renowned for its engagement ring creation and exceptional customer service. Operating in Lapeer County, this retail chain offers a wide array of fine jewelry, including wedding, engagement rings, and custom designs. Customers can benefit from various services such as jewelry maintenance and repair, custom and special orders, diamond upgrades, appraisals, and financing options.

The store prides itself on its knowledgeable staff, including associates Noah and Taylor, who are often highlighted by customers for their attentive service and expertise in helping clients find the perfect engagement ring. The store's environment is generally welcoming, with many positive comments on its friendly service, although there have been criticisms regarding the attitude of some staff members towards customers, particularly those who may not fit a certain dress code.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 15%
Negative: 25%

Highlighted Reviews:
Best Review: David praised the outstanding service and prices provided by associates Noah and Stephanie, noting their commitment to customer satisfaction.
Worst Review: Amber expressed frustration with the poor quality of jewelry and the need for repeated repairs over several years, commenting that her husband's wedding ring had significant issues.

Opening Hours:
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM

Staff Members:
Noah, Taylor

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.