Kay Jewelers, located at 2028 Layton Hills Mall, Layton, UT 84041, has garnered a mix of customer feedback for its engagement ring creation services. The store provides a range of services, including jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals. With a focus on creating beautiful engagement rings, the knowledgeable staff at Kay Jewelers aims to assist customers in finding the perfect piece that meets their needs.

Operating in Davis County, Kay Jewelers is well-received for its selection and the expertise of its staff members. The store is open Monday to Saturday, from 10:00 AM to 8:00 PM, and until 9:00 PM on Fridays and Saturdays. The store can be reached at (801) 546-2070.

Despite the positive aspects of the store, numerous reviews highlight a range of negative experiences. Customers have reported issues with service quality, rudeness from staff, and dissatisfaction with product handling, particularly regarding ring resizing and warranty fulfillment. On the other hand, many customers have praised the helpfulness of specific team members and the quality of the jewelry offered.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Highlight Reviews:
Best Review: A customer expressed great satisfaction with the service provided by the manager Elizabeth, who listened attentively to their needs and helped find a replacement ring after their original was stolen.

Worst Review: A reviewer recounted a troubling experience regarding rude behavior from staff toward them and their spouse, which led them to take their business elsewhere for better customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned: Elizabeth.