HomeStore LocatorUTLaytonKay Jewelers Layton Hills Mall
55% Score | Kay Jewelers Layton Hills Mall in Layton UT

Kay Jewelers, located at 2028 Layton Hills Mall, Layton, UT 84041, has garnered a mix of customer feedback for its engagement ring creation services. The store provides a range of services, including jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals. With a focus on creating beautiful engagement rings, the knowledgeable staff at Kay Jewelers aims to assist customers in finding the perfect piece that meets their needs.

Operating in Davis County, Kay Jewelers is well-received for its selection and the expertise of its staff members. The store is open Monday to Saturday, from 10:00 AM to 8:00 PM, and until 9:00 PM on Fridays and Saturdays. The store can be reached at (801) 546-2070.

Despite the positive aspects of the store, numerous reviews highlight a range of negative experiences. Customers have reported issues with service quality, rudeness from staff, and dissatisfaction with product handling, particularly regarding ring resizing and warranty fulfillment. On the other hand, many customers have praised the helpfulness of specific team members and the quality of the jewelry offered.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Highlight Reviews:
Best Review: A customer expressed great satisfaction with the service provided by the manager Elizabeth, who listened attentively to their needs and helped find a replacement ring after their original was stolen.

Worst Review: A reviewer recounted a troubling experience regarding rude behavior from staff toward them and their spouse, which led them to take their business elsewhere for better customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned: Elizabeth.

Positivity Score: 55%
Total Customer Feedback Reviewed: 130

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Layton Hills Mall
Kay Jewelers Layton Hills Mall
55%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Layton Hills Mall
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