Zales Jewelers - Layton Hills Mall Layton UT

Zales Jewelers, located at 1201 N Hill Field Rd, Layton, UT 84041, provides a variety of jewelry services with a particular focus on engagement ring creation. This jeweler has been part of the Davis County community and has served customers since 1924.

The store aims to provide high-quality diamond jewelry and various repair services, including resizing and cleaning for engagement rings. However, customer feedback reflects a mix of experiences. Some reviews highlight poor customer service, with instances of staff being unresponsive or failing to assist customers promptly. Positive remarks emphasize the selection of rings and helpfulness of certain associates, although these positive experiences appear to be overshadowed by a significant number of negative sentiments.

Operating hours for Zales Jewelers are as follows:

| Day | Hours |
|-----------|---------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | CLOSED |

The total number of reviews analyzed is 34.

Overall Sentiment from Online Customer Reviews:
The general response atmosphere leans heavily negative, with approximately 20% positive, 10% neutral, and 70% negative sentiments.

Best Review:
Jeanne praised Zales for their jewelry selection but mentioned issues with the warranty process and overall customer experience at other locations.

Worst Review:
Creede expressed deep dissatisfaction with Zales, reporting multiple instances of being lied to and feeling stolen from, indicating a traumatic purchase experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.