Kay Jewelers, located at 1100 South Amity Road, Ste. H, Conway, AR 72032-8090, operates in Faulkner County and specializes in creating exquisite engagement rings and providing exceptional jewelry services. They are known for their knowledgeable staff, who are dedicated to helping customers select the perfect piece for that special occasion. This jewelry store prides itself on a wide range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, and appraisals.

The store has received a total of 49 reviews, showcasing a mix of customer experiences regarding their service and products.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 18%
Negative: 10%

The majority of reviewers appreciated the friendly and helpful staff, often mentioning their patience and willingness to assist in making the best choice for engagement rings. However, some reviews highlighted issues with service inconsistency and experiences that didn't meet expectations.

Best Review:
LaTonia commended the staff for being extremely helpful and informative while assisting in selecting a piece for her boyfriend, emphasizing the excellent customer service received during her visits.

Worst Review:
Jalen expressed dissatisfaction with the service quality at this location, mentioning a frustrating experience during his visit for a ring resizing, where he faced unhelpful staff.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Store Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff members mentioned in reviews include Mary, Sabrina, and Zakiya.