Kay Jewelers Lindale Mall Cedar Rapids IA
Kay Jewelers, located at 4444 1st Ave NE Ste 125, Cedar Rapids, IA 52402, is a well-regarded jewelry store within Linn County specializing in engagement ring creation and a wide array of jewelry services. Customers frequently praise the knowledgeable and attentive staff, who are experienced in helping clients select the perfect engagement rings and wedding bands. With a focus on exceptional service and craftsmanship, the store offers custom design options, allowing couples to create one-of-a-kind pieces that reflect their unique love stories.
Operating hours are as follows:
| Day | Hours |
|-----------|--------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
The store's environment is generally warm and inviting, fostering a positive shopping experience. Staff members such as Paul and Chery have been specifically mentioned for their exceptional service, with many reviews highlighting their ability to guide customers through the engagement ring selection process.
Overall Sentiment from Online Customer Reviews:
The general sentiment from online customer reviews is predominantly positive, with an estimated score of 75% positivity, 15% neutral, and 10% negative.
Positive reviews tend to focus on the attentiveness and expertise of the sales associates, who help customers feel comfortable and confident during their ring selection. Customers appreciate the store's extensive selection and the quality of the jewelry.
However, there are instances of negative experiences, particularly concerning delays and service issues. Some customers expressed frustration related to the timelines for custom orders and repairs, leading to dissatisfaction with the service provided.
Best Review: A customer named Kate emphasizes her loyalty to Kay Jewelers over the years, highlighting the excellent service she received from staff members Paul, Darius, and Cheri, who helped her find the perfect pieces for her jewelry needs.
Worst Review: Luke shared concerns regarding delays in receiving a custom-made wedding band from Kay Jewelers, expressing frustration over the lack of communication about the status of his heirloom ring that was being repurposed.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
