Kay Jewelers located at 356 Los Cerritos Mall, Suite 356, Cerritos, CA 90703, offers a comprehensive range of jewelry services, with a strong emphasis on engagement ring creation. This store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. You can reach them at (562) 402-7502.

The jeweler is noted for their impressive selection of engagement rings and exceptional customer service provided by knowledgeable staff members. Many customers have praised the staff for being attentive, helpful, and patient during the ring selection process. The store has garnered a mix of positive and negative reviews, with many appreciating the expertise of staff members like Chris and Gabby, who are recognized for their guidance in choosing the perfect ring.

However, there have also been criticisms regarding inconsistent customer service, with some customers reporting negative experiences involving long wait times and perceived rudeness from certain staff. The establishment has received a total of 138 reviews, showcasing diverse experiences from different customers.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review:
Valeria's helpfulness in assisting a customer with an engagement ring purchase stood out, as she provided excellent service and support.

Worst Review:
A customer experienced rude behavior from a staff member, expressing disappointment in the service quality and a lack of professionalism during their visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|--------------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

Staff members highlighted in reviews include Chris and Gabby.