Kay Jewelers Maine Mall, South Portland, ME
Kay Jewelers, located at 364 Maine Mall Rd, South Portland, ME 04106-3206, is a prominent jewelry store renowned for its engagement ring creation and comprehensive jewelry services. With a team of knowledgeable jewelry consultants, they strive to offer an exceptional shopping experience. Customers can explore a wide range of engagement rings, wedding bands, and additional jewelry options, ensuring that every client's needs are met with expertise. The store also provides services such as jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals.
Operating in Cumberland County, the store has garnered a mixed response from customers. Positive reviews highlight the helpfulness and professionalism of the staff, with some customers expressing satisfaction with the quality of service during their engagement ring shopping experience. However, several negative reviews note issues with customer service, delays in service, and difficulties with returns and repairs, indicating areas for improvement.
Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 10%
- Negative: 45%
Positive feedback reveals that some customers appreciate the friendly staff and great experiences at Kay Jewelers, while negative sentiments largely center around customer service complaints and product quality issues.
**Opening Hours:**
| Day | Hours |
|-----------|------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
**Best Review:**
Nick noted that the staff was super helpful, and he had an awesome experience during his visit.
**Worst Review:**
Brian expressed dissatisfaction over purchasing two expensive rings that broke shortly after, criticizing both the customer service and overall quality.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*
