Pullen Norman W. in South Portland ME
Maine Gold & Silver in South Portland, ME, is a well-regarded jewelry store specializing in engagement rings, among other fine jewelry and service offerings. The store operates under the ownership of Norman W. Pullen and has garnered a total of 13 reviews from customers. The business provides a friendly and knowledgeable atmosphere, known for its commitment to customer service, creating a welcoming environment for those looking to make important purchases such as engagement rings.
The store offers a range of services, including jewelry repair, appraisals, and can accommodate specific requests for custom engagement ring designs using both new and estate pieces. Customers have noted the staff's attentiveness and expertise, particularly highlighting Jeff's ability to guide clients through the decision-making process in creating the perfect ring.
However, there are contrasting experiences present in the reviews. While many customers praise the helpful and accommodating staff, there have also been reports of negativity regarding customer service, particularly concerning handling complaints.
Maine Gold & Silver is located at:
220 Maine Mall Rd, Suite 4, Mall Plaza, South Portland, ME 04106
Phone: (207) 772-2211
**Operating Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:30 PM |
| Sunday | Closed |
**Staff:**
- Norman W. Pullen
- Jeff
Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at 70%, with customers appreciating the friendly service and quality jewelry. Neutral feelings represent 20%, with a few customers expressing mild dissatisfaction. Negative feedback accounts for 10% of the reviews, mainly associated with poor customer service during specific interactions.
Best Review:
Diana noted that the staff, especially Linda, provided exceptional service over the years, going above and beyond to meet her needs and make her feel valued.
Worst Review:
Armaini expressed dissatisfaction with the manager's rudeness when addressing a concern regarding jewelry polishing, stating that their experience was the worst she had faced in years of patronage.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
