Kay Jewelers, located at 4310 Buffalo Gap Rd, #1358, Abilene, TX 79606-2724, operates in Taylor County and offers an array of jewelry services, with a strong focus on engagement ring creation. Known for their extensive selection of engagement rings, the store provides a range of options for customization, catering to the specific desires of customers looking for the perfect symbol of love. The store also offers repair services, personalized orders, and financing options, making it a convenient choice for those in search of memorable jewelry.

Customers have noted mixed experiences. Positive reviews highlight the attentive staff, like Irma and Ariel, who are recognized for their exceptional service and commitment to helping customers find the right piece. Many appreciate the store's cleanliness and the knowledgeable staff who assist in selecting jewelry that suits individual tastes.

Conversely, negative reviews mention issues such as perceived rudeness from some staff members and frustrations with service quality, particularly regarding exchanges and refunds. There have also been concerns about miscommunication in transactions, which negatively impacted customers' overall satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Irma
- Ariel

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Best Review:
Suzan commended the store for its cleanliness, attentive staff, and competitive prices, expressing satisfaction with her overall shopping experience.

Worst Review:
Danielle reported a negative experience regarding a broken bracelet exchange, claiming that the staff, including the manager Irma, were unhelpful and rude when handling her request.