Zales Jewelers, located at 4310 Buffalo Gap Road, Ste. 1156, Abilene, TX 79606-2724, is a renowned destination for engagement ring creation and exceptional jewelry services. The store operates in Taylor County and is committed to providing a wide variety of high-quality jewelry options, with a focus on custom engagement rings and wedding bands.

Zales offers services including in-store ordering, custom jewelry design, jewelry and watch repair, cleaning and inspection, and trade-in options for diamond jewelry. Customers generally find the staff to be friendly and helpful, contributing positively to their jewelry shopping experience.

However, there are mixed reviews regarding customer service. While many commend the knowledgeable and courteous staff, a segment of customers has reported issues with rudeness and mistakes with jewelry alterations, impacting satisfaction. The total number of reviews considered is 444.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Best Review: A customer praised the staff for their impressive efforts in assisting with an engagement ring, highlighting the friendly and knowledgeable service they received, particularly mentioning a staff member named Janicie for her exceptional assistance.

Worst Review: One customer expressed frustration over poor service, detailing an unpleasant interaction with store manager Michael Williams, who failed to address their concerns regarding a damaged wedding ring, ultimately leading to disappointment with the store's customer care.

**Operating Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff members mentioned include Michael, Janicie, and Courtney.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.