Kay Jewelers, located at 174 N Garden St, Bloomington, MN 55425, operates within the bustling Mall of America. This store specializes in engagement ring creation, offering a wide selection of jewelry including custom designs and diamond upgrades. Customers can expect services such as jewelry maintenance, repair, and personalized orders. The store prides itself on providing a superior shopping experience and boasts a knowledgeable staff.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

In covering approximately 125 reviews, sentiment towards Kay Jewelers is mixed. While some customers commend the knowledgeable staff and the range of options available for engagement rings and fine jewelry, others report negative experiences related to customer service, including unprofessional interactions and delays in repairs.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 20%
- Negative: 25%

Best Review: A customer highlighted the attentive service of an associate named Jose, who took the time to educate them about diamonds, making their experience enjoyable and informative.

Worst Review: Another reviewer expressed disappointment over the rude behavior of the store manager, who allegedly dismissed their request for a temporary ring sizing solution shortly before their wedding.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.