Kay Jewelers, located in Marion Crossing Shopping Center at 2700 Deyoung Street, Suite D, Marion, IL 62959, is a highly regarded jeweler specializing in engagement ring creation and a wide range of jewelry services. With a phone number of (618) 997-7710, this store offers customers an extensive selection of fine jewelry, including custom designs, diamond upgrades, and jewelry maintenance and repair.

The store operates within Williamson County and boasts a friendly and knowledgeable staff. While many customers commend the helpfulness and expertise of staff members like Karen Nolen and Angie Ek, the overall sentiment of online reviews reflects a mix of experiences. Positive feedback highlights excellent customer service and the store's capability in creating stunning engagement rings. Several customers appreciated the attentive and patient staff, who assist shoppers with care and guidance throughout the selection process.

However, some negative reviews indicate inconsistent customer service experiences, with a few customers expressing dissatisfaction with how they were treated during their visit.

Overall Sentiment from Online Customer Reviews:
Positive: 76%
Neutral: 12%
Negative: 12%

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned:
- Karen Nolen
- Angie Ek

Best Review: A customer praised the store for its outstanding staff, particularly highlighting Karen for her knowledge and willingness to assist in finding the perfect engagement ring within a specified budget.

Worst Review: Another customer expressed frustration regarding their experience, describing a lack of acknowledgment and responsiveness from the staff during their visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.