Kay Jewelers Marketplace At Augusta, Augusta, ME
KAY Jewelers is located at 2 Stephen King Dr, Augusta, ME 04330, within the Marketplace at Augusta. The store operates hours that are convenient for customers, opening from 10:00 AM to 8:00 PM Monday through Saturday, and 11:00 AM to 7:00 PM on Sundays. You can contact them at (207) 623-0127.
KAY Jewelers specializes in offering a wide range of engagement rings alongside other fine jewelry and accessories. They provide various services, including jewelry maintenance and repair, custom and special orders, appraisals, and diamond upgrades. The staff is generally described as friendly and professional, contributing to a welcoming shopping environment.
However, customer reviews reflect a mixture of sentiments. Many patrons express satisfaction regarding the knowledgeable staff and helpful service when selecting engagement rings. Positive experiences often highlight the expertise of staff such as Alyssa and Saber, noted for their exceptional customer service and knowledge of jewelry.
Conversely, some reviews present concerns about the efficiency and communication regarding repairs, with instances of delayed services and inconsistent information from staff. These negative experiences suggest a need for improvement in service consistency.
Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 18%
- Negative: 14%
Best Review: A customer praised Alyssa for her amazing customer service and patience, noting that she took great care in helping find the perfect engagement ring.
Worst Review: Another customer expressed significant frustration with the repair services, mentioning that their watch repair took three months and resulted in poor customer service, leading them to decide not to return.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
Staff members mentioned include Alyssa and Saber.
